Most people do not choose between these; their employer does. But if you are consolidating old pots or weighing a transfer, here is how the charges and reviews actually stack up.
Charges verified July 2026. Pension transfers are a big decision; this is information, not advice.
The charge gap between them is small next to whether you're saving enough at all.
See if you're on trackFree to check. No card required. Takes about two minutes.
Consolidating old pots with a household name, and workplace savers who want to manage everything in one app.
Savers who value a mutual ethos and ProfitShare top-ups, usually via an employer or adviser.
| Charge | Aviva | Royal London |
|---|---|---|
| Annual charge | 0.35% up to £500k on the personal pension (nothing above £500k) | Typically around 0.38% for Governed Portfolios, varying by scheme and pot size |
| Workplace scheme charge | Set by your employer's scheme, capped at 0.75% for auto-enrolment defaults | Set by your employer's scheme, capped at 0.75% for auto-enrolment defaults |
| Fund charges | Typically 0.10% to 0.90% on top, most Aviva funds around 0.35% | Included in the plan charge for Governed Portfolios; other funds vary |
| Contribution charge | None | None |
| Transfers in | Free | Free |
| Drawdown | Included | Included |
The MyAviva app and the convenience of seeing pensions alongside insurance get consistent positive mentions.
Filtering reviews to pensions specifically shows a more mixed picture, with complaints about transfer delays and call wait times.
Read Aviva reviews on TrustpilotRoyal London consistently scores at or near the top of pension customer satisfaction surveys, and reviewers cite helpful, human service.
Some frustration that plans must be managed through an adviser and the online tools lag app-first rivals.
Read Royal London reviews on TrustpilotAviva runs pensions for millions of UK employees and offers a self-managed personal pension at 0.35% a year, dropping to nothing above £500,000. For a mainstream provider with full drawdown support, that pricing holds up well.
The experience depends on which Aviva you get. A modern workplace scheme in the app is slick; an older policy inherited through an acquisition may carry higher charges. If you hold an old Aviva pot, checking the actual charge is the single most useful thing you can do.
Royal London is the UK's largest mutual insurer, and its pension proposition leans on that structure: no shareholders, and a ProfitShare scheme that has added a top-up to members' pots in most years. Service satisfaction scores are consistently among the best in the market.
The catch for DIY savers is access. Royal London pensions come through employers and advisers rather than direct, so if you want a self-serve pension you set up in an app tonight, look at PensionBee or a SIPP platform instead.
A small charge difference is worth optimising. Knowing whether you are saving enough in the first place is worth far more. Delphina models your pensions, ISAs and investments and tells you where you actually stand.
Free to check. No card required. Takes about two minutes.