Report a Bug
Help us improve Delphina by reporting technical issues
How to Report a Bug
We take bug reports seriously and work to resolve issues quickly. Providing detailed information helps us identify and fix problems faster.
Before You Report
- • Check if the issue has already been reported
- • Try refreshing the page or restarting the app
- • Clear your browser cache and cookies
- • Try using a different browser or device
What to Include in Your Report
Description of the Issue
Clear description of what happened and what you expected to happen
Steps to Reproduce
Step-by-step instructions to help us recreate the issue
Browser and Device Info
Browser type, version, and device you're using
Screenshots
Visual evidence helps us understand the issue better
Bug Report Template
Brief summary of the issue (e.g., "Dashboard charts not loading on mobile")
Detailed explanation of what happened and what you expected
1. Go to...
2. Click on...
3. See error...
Browser: Chrome 91.0.4472.124
Device: iPhone 12
OS: iOS 14.6
Common Issues
Login Issues
Problems signing in or staying logged in
• Check email/password accuracy
• Clear browser cache
• Try password reset
Data Sync Issues
Transactions not updating or showing correctly
• Check bank connection
• Refresh manually
• Reconnect bank account
Display Issues
Charts not loading or formatting problems
• Try different browser
• Check browser updates
• Disable browser extensions
Performance Issues
Slow loading or app crashes
• Check internet connection
• Close other tabs
• Restart browser
What Happens Next
Confirmation
You'll receive an email confirming we've received your bug report
Review
Our team will review and prioritise your report within 24 hours
Updates
We'll keep you updated on our progress and when the fix is deployed
Contact Information
Email Support
Send your bug report to: [email protected]
Please include "Bug Report:" in the subject line
We typically respond within 24 hours during business days
Need Help with Something Else?
Explore our other support options and resources.